Yes! If you can’t find your answer in our product or homepage FAQ, feel free to use the contact form. Our team is happy to assist you.

Check your spam or junk folder first. If you still don’t see it, contact us with your name and the email used at checkout so we can verify your order.

Absolutely! Please include your order number when reaching out so we can check your shipping status and tracking link.

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If your order hasn’t shipped yet, we can update your address. Contact us as soon as possible with your correct details and order number.

We’re sorry for the inconvenience. Please use the contact form and attach photos of the issue so we can resolve it quickly.

Installation is tool-free and takes less than 1 minute. You can refer to our [Installation Guide] or request help via the contact form if you need further assistance.

Please review our [Return Policy] first. If your return qualifies, contact us with your order number and reason for return.

Yes, we do! Use the contact form to tell us more about your needs, and a team member will get back to you with custom pricing.

Yes! EcoRainFlow is universally compatible with all standard shower arms (½ inch connection), including most in the US, Canada, and Europe. No tools or plumber required.

Yes, replacement filters are available on our website. If you’re not sure which one you need, contact us with your order number and model.

For best performance, we recommend replacing the filter every 3–4 months depending on your water quality and usage. We also offer multi-pack bundles for convenience.

Yes! The EcoRainFlow uses micro-nozzle technology to boost water pressure while reducing water usage — ideal for low-pressure homes.

Definitely. The built-in filtration helps remove chlorine, rust, and other impurities — making it gentler on sensitive skin, hair, and even babies.

Please contact us immediately with the correct details and your full name. If your order hasn’t shipped yet, we’ll update it for you.

We currently ship to the USA, Canada, UK, and several other countries. For questions about shipping to your location, send us a message via the contact form.

Yes! Once your order ships, you’ll receive a tracking link via email. If you didn’t receive it or it’s not updating, reach out with your order number.

Delivery usually takes 3–12 business days depending on your location. We ship from our US or international warehouse based on stock availability.