1. Introduction
Welcome to ecoRainFlow.com (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ecoRainFlow.com and purchase our high-pressure filtered shower handles and related products.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number, mailing address)
- Billing and shipping addresses
- Payment information (processed securely through third-party payment processors)
- Account credentials (username, password)
- Order history and preferences
- Customer service communications
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
2.3 Product-Related Information
- Product reviews and ratings
- Product preferences and interests
- Installation and usage feedback
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Order Processing and Fulfillment
- Process and fulfill your orders for shower handles and related products
- Manage payments and billing
- Provide shipping and delivery updates
- Handle returns and exchanges
3.2 Customer Service
- Respond to customer inquiries and support requests
- Provide product information and installation guidance
- Resolve technical issues and complaints
3.3 Marketing and Communications
- Send order confirmations and shipping notifications
- Provide product updates and maintenance tips
- Send promotional offers and newsletters (with your consent)
- Conduct customer satisfaction surveys
3.4 Website Improvement
- Analyze website usage and performance
- Improve user experience and functionality
- Develop new products and services
- Prevent fraud and ensure security
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Shipping and logistics
- Email marketing services
- Website analytics
- Customer support tools
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or illegal activities
- Ensure user safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure payment processing
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Provide personalized content
- Improve website functionality
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
7.2 Correction and Updates
- Correct inaccurate personal information
- Update your account information
7.3 Deletion
- Request deletion of your personal information
- Close your account
7.4 Marketing Preferences
- Unsubscribe from marketing communications
- Opt-out of promotional emails
7.5 Data Processing Restrictions
- Limit how we process your information
- Object to certain types of processing
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.
10. International Data Transfers
If you are located outside of [Your Country], please be aware that your information may be transferred to and processed in countries where we operate. We ensure appropriate safeguards are in place for such transfers.
11. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
13. European Privacy Rights (GDPR)
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
ecoRainFlow™
Email: [privacy@ecorainflow.com]
Phone: [Your Phone Number]
Address: [Your Business Address]
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our website after such changes constitutes acceptance of the updated policy.
16. Governing Law
This Privacy Policy is governed by the laws of Delaware, United States, without regard to its conflict of law principles.
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.