Refund and Returns Policy
Thank you for shopping with EcoRainFlow. We are committed to your satisfaction and want to ensure you are happy with your purchase. Please review our refund and return policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order if:
The item is unused and in original condition
It is returned in the original packaging with all components
You can provide a valid order number or proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
Please note the following items are non-refundable and non-returnable:
Used or installed shower heads
Opened or used filter capsules
Items damaged due to improper installation, misuse, or neglect
Clearance or final sale items (unless defective)
3. How to Request a Return
To initiate a return:
Contact us at support@ecorainflow.com
Provide your order number and reason for return
Wait for a Return Authorization and return instructions from our support team
Do not return any items without prior authorization.
4. Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, a refund will be processed to your original payment method within 5–7 business days.
Shipping costs are non-refundable. If your order included free shipping, a small restocking fee may apply.
5. Exchanges
We replace items only if they are defective or damaged during shipping. Contact us within 7 days of delivery to request an exchange.
6. Cancellations
Orders can be canceled within 12 hours of placement, as long as they have not yet been processed or shipped. After fulfillment, cancellations are no longer possible.
7. Damaged or Defective Items
If you received a damaged or defective product:
Contact us within 7 days of delivery
Provide your order number and a description of the issue
Our support team will assist with a replacement or refund
8. Return Shipping
Unless the item is defective or shipped in error, you will be responsible for return shipping costs. We recommend using a trackable shipping service.
9. Late or Missing Refunds
If you haven’t received your refund:
Check your bank or credit card account again
Contact your payment provider – it may take some time before your refund is officially posted
Still no luck? Email us at support@ecorainflow.com
10. Contact Us
For any questions related to returns, refunds, or your order:
Email: support@ecorainflow.com
Support Hours: Monday to Friday, 9 AM – 6 PM EST
EcoRainFlow – Clean Water. Cleaner Showers.